BoneArcStart here
Getting patients on BoneArc
Building & assigning care
Uploading a protocol & assigning it
Turn a PDF or photo into a reusable template with Build from Document, then assign it.
Editing a template
Refine a saved template’s exercises, phases, and timeline — and what that means for assigned patients.
Exercise Videos
Film a short demonstration of an exercise once — it plays for every patient, on every protocol, that includes it.
RTM billing & compliance
Who can bill RTM? PT, MD, NP & PA
Which professionals can bill RTM within their scope, how each credential bills, and the one-biller rule.
Why isn’t my patient billable yet?
Walk the RTM billability gates in order — the first one that fails is your answer.
Consent & the therapy plan of care
Why documented consent under a plan of care is required before any RTM billing.
The RTM call
Placing the required interactive call each calendar month, logging it, and why it matters.
How review time is tracked
How BoneArc accumulates your management time toward the thresholds.
Certifying & downloading your billing
Certify a month of RTM and download the billing documentation for your biller.
Outcomes & PROMs
Reading your Analytics & device outcomes
Your panel on the Analytics tab, and your cases grouped by implant system on the Implants tab.
PROMs explained
What PROMs are, which validated instruments BoneArc uses, the 0–100 score, and where you review them.
Recording an implant
For joint-replacement patients — capture the implant so it feeds your device-level outcomes.
Your account & patients
Reviewing a patient’s recovery
Read daily logs, PROMs, and milestones to see how a patient is progressing.
Managing your subscription
View your plan and manage billing from My Subscription — the billing portal, invoices, and plan changes.
Editing your profile
Update your name, credentials, and provider details.
Notifications & the daily digest
What BoneArc emails you, and how to adjust your notification preferences.
For your patients
Plain-language guides you can share with patients — getting started, consent, daily check-ins, and their exercise program.
Still stuck?
Real people answer — usually within one business day.